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|Ticketing Centre Operations Coordinator|
Qualifications: Bachelor degree or similar level of education
Experience: 3-5 years in ticketing, customer service and people management ideally at sporting events of international scale.
|Collaborate with the team to establish efficient processes in the ticketing system and the mobile ticket platform.|
Liaise and collaborate with other ticketing teams and other departments to align operational processes and policies.
Support development of staffing profiles and descriptions for various onsite roles.
Support the workforce planning and required rotas for venue ticketing facilities.
Liaise with various ticketing teams and ticketing service providers to understand and consolidate ticketing information for onsite staff.
|English: fluent – spoken and written (required)|
Arabic: fluent – spoken and written (is an advantage)
Any other language is of advantage
Advanced skills in MS Office (Excel, Word, PowerPoint, TEAMS)
Knowledge of Executrix and mobile ticket technology (is a strong advantage)
Self-motivation and independent
|Ability to work under pressure and in direct contact with FIFA stakeholders at FIFA tournaments|
Organization and coordination ability
Communication skills, motivator, people management
Helps the Ticketing Stadium Manager with the by and large tagging activity of all match days at a committed FWC22 arena
Upholds the Ticketing Stadium Manager in different obligations in planning of a match day:
to guarantee the status of all tagging offices, as well as set up and testing, everything being equal,
complete last seating bowl approval as well as observer stream approval and announcing
relegate staffing and volunteer organizations per office and area
convey staff and volunteer preparation
adjust tagging activity to electronic access control group, and different other utilitarian regions, for example, Security, Sustainability, Spectator Services, Venue Management and then some
Aids the arrangement and the preparation of every functional ticket
Readies any documentation, reports and material for staff that is required per match
Expects an administration position on match days in devoted arena tagging offices
Guarantees activity of committed office; upholds staff and volunteers and guarantee exact client assistance and revealing
Merges reports per match of devoted offices
Gives criticism or accelerations to Ticketing HQ as required/mentioned
Interview tagging match activity post competition
Whenever trained to do as such by his/her boss, the worker will embrace sensible extra undertakings and individual solicitations when essential, either for functional reasons or as a feature of his/her situation.
The obligations contained part of the expected set of responsibilities might be enhanced, revised or further indicated by shared arrangement between the worker and business, if this may fundamentally add to the representative’s satisfaction of his/her targets.